Remember when home-cooked meals happened six nights a week instead of just during the holidays? I don’t really do either. Delivery is indeed a major convenience though. From groceries and prescriptions to corporate lunches, family dinners and late night snacks, if you can order it on an app, such as Uber Eats, it can be on your doorstep in about an hour. Yes, delivery is a major convenience but, just like with everything in life, there are risks and your data can be compromised. Just ask the almost $5 million DoorDash users, merchants and workers who were recently hacked. Hits a little too close to home.
Consumer behavior, along with the concept of dinnertime itself, have both evolved in the past few years, making food delivery one of the the newest up and coming fads. The industry, referred to as third party logistics, is experiencing “unprecedented growth to the tune of $43 billion in deliveries (2018) and is forecasted to rise to $76 billion by 2022.” As reported in Barron’s, GrubHub this past spring was losing the food-delivery war with DoorDash stealing the show. “For the industry, DoorDash’s pace of share gain is the dominant trend,” reported KeyBanc analyst Andy Hargreaves, March, 2019. DoorDash just recently surpassed Uber Eats as the second-largest food-delivery service in the U.S. after GrubHub. We regularly use all three providers, but with a preference for DoorDash only because of the availability of restaurant choices.
What actually was hacked?
The latest report according to Business Insider, detailed that the breach occurred in May and affects some users who started using the DoorDash app before April 5, 2018…. “DoorDash said an unauthorized third party was able to access some users’ profile information, including names, email addresses, delivery addresses, order history and phone numbers.” The article continued to report that the last four digits of some consumers’ credit cards were also accessed, but not full card numbers or CVVs. “For some delivery workers and restaurants, the unauthorized third party accessed the last four digits of bank-account numbers.” DoorDash did announce that the “credit card and banking information is not sufficient to make fraudulent charges or withdrawals.” That gives us a little peace of mind. Maybe.
How do you know if you were hacked?
DoorDash reported to Business Insider that it had begun contacting people affected by the data breach and will continue to do so as they become known. The company did recommend that even those who hadn’t been contacted by DoorDash regarding the breach should still change their password immediately to be safe.
– If you signed up for DoorDash after April 5, 2018, your data is likely safe. If you can’t recall when you signed up, contact them to find out.
– Check your bank account(s) which are tied to your DoorDash account for fraudulent activity. Hackers count on people not reviewing every item on their credit card and bank statements.
– Contact your identity theft solutions provider immediately and especially if you notice anything “off” in your statement(s).
– Do you use the same password for multiple accounts? We recommend that your passwords are updated on a routine basis and that the same one isn’t used across multiple accounts.
Hackers will continue to hack. That is a definite certainty in this day and age. When we set up any type of home delivery, it is unnerving to not be able to trust that they will keep us safe as well as our food. Maybe we all should go back to those home-cooked meals … now, how do you turn the oven on again?
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Fortune. Morris, Chris. “DoorDash Data Breach: What to Do If Your Account Was Compromised.” September 27, 2019.
Business Insider. Holmes, Aaron. “DoorDash Hack: How to Tell If You’re Affected.” September 26, 2019.